I’ve received word that our hosting provider is undergoing some unscheduled maintenance, which is causing a number of cloud servers (including ours) to be rebooted.
Unlike the game application, our website restarts upon reboot, which is why there’s been virtually no interruption there. Unfortunately every time the server reboots, the game goes down until someone manually restarts it.
According to the last email I have from Rackspace, they’re working to resolve the issue and will notify us as soon the maintenance is complete.
Apologies for the inconvenience. More info will be provided as it becomes available, or when our host gives us the all-clear.
The issue seems to be resolved. Thank you for your reports and game on!